InsightWise Privacy & Data Policy
InsightWise is committed to Responsible AI and ensuring the security and privacy of your data. We operate in compliance with the Australian Privacy Act and adhere to industry best practices and regulatory requirements to provide the highest levels of protection.
1. Types of Personal Information Collected and How We Collect It
We may collect the following types of personal information:
• Identity information: name, email address, organisation name
• Technical and usage data: IP address, device type, browser type, operating system, usage patterns, page interactions
• Uploaded content: documents, files, or user-generated content that may contain personal or sensitive information
• Communications: messages, support tickets, or feedback you send to us
We collect personal information through:
• Direct input: when you register an account, upload documents, or contact support
• Automated methods: including cookies, server logs, and performance monitoring tools
• Third-party sources: if you are invited by an organisation admin or authenticate via a corporate account
2. Reasons for Data Collection and Use
We collect and use your personal information only where it is reasonably necessary for our functions and activities, or where you have provided your consent. These purposes include:
• Communicating with you regarding your account or service updates
• Delivering insights and analyses from your uploaded content
• Managing service reliability, performance, and platform improvements
• Meeting legal obligations and maintaining compliance
We do not use your personal information or uploaded documents for advertising or unrelated purposes.
3. Data Storage and Privacy Measures
All data is securely managed and stored in Sydney, Australia, using Amazon Web Services (AWS). Our infrastructure uses:
• A serverless architecture within a Virtual Private Cloud (VPC)
• AWS compliance certifications (e.g. ISO 27001, SOC 2, ISO 27018)
• Role-based access controls to prevent unauthorised access
No third parties are granted access to your data.
4. Data Usage and Retention
We use your data only for the purposes outlined in this policy. Once the stated purpose is fulfilled, any residual data is deleted according to our retention policies. You may delete your files and projects at any time through the platform.
5. Accessing and Correcting Your Personal Information
You can update your personal information or request its correction by contacting support@insightwise.ai. For uploaded documents or derived insights, you can:
• Delete files or projects from the platform directly
• Request complete removal via email
6. Compliance and Security Measures
We conduct regular internal audits and security assessments to ensure compliance with the Australian Privacy Act. Our technical safeguards protect your data from unauthorised access, misuse, loss, or alteration.
7. Incident Response
In the event of a data breach, InsightWise will:
• Immediately investigate and contain the incident
• Notify affected users promptly if there is a risk of serious harm
• Apply appropriate remedial measures and report to regulatory authorities if required
8. Lodging a Complaint
If you believe your privacy has been breached or have concerns about our handling of your personal information, please contact us at support@insightwise.ai. We will:
• Acknowledge your complaint within 48 hours
• Provide a substantive response within 5 business days
• Escalate the matter internally if unresolved
If you are unsatisfied with our response, you may also lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Information
For all data-related queries, correction requests, or complaints, please contact:
Support and Complaints: support@insightwise.ai.
By using InsightWise’s services, you acknowledge that you have read and understood this Privacy & Data Policy and consent to the collection, use, and disclosure of your personal information as described.
